We strive to deliver your goods to you safely and as quickly as possible. On this page, you will find useful information on when to expect your delivery and what will happen if you are not available at the designated address.
COSTS AND TIMINGS
In the UK & Northern Ireland (England, Scotland, Wales, excluding Scottish Highlands and Islands & Northern Ireland), we offer free standard delivery on all products. The delivery time for your item(s) is 2 – 5 working days. In the UK & Northern Ireland, we also offer an express next day delivery. The cost is £4.99.
Scottish Highlands ( AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) and Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3), we only offer free standard delivery within 2 – 5 working days. We cannot offer next day delivery at this time.
In France, Germany, Italy, Spain, Netherlands we offer standard delivery within 2 – 5 days. The cost is €9.99. We cannot offer next day delivery at this time.
We currently don’t support international delivery.
All delivery options are subject to availability for your area, and delivery times exclude weekends and public holidays. A signature will be required on delivery. If you are unavailable at the designated delivery address, any instructions you left us on leaving your parcel in a secure place will be followed. Alternatively, we will leave a card detailing the pick up address.
Reporting a non/late-delivery
Please allow sufficient time for your product(s) to be delivered based on the information provided. For an accurate delivery date, you can track your delivery via the link in your Order Dispatch Confirmation email. If you don’t receive your product(s) within the defined time period or have difficulty tracking your product, please contact our customer service team by email at firstname.lastname@example.org, who will be able to assist.