How do I resolve when poor sound quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:

  1. If the handset has been subject to immersion in water, then the microphone and speaker will need to dry out to resume normal functionality
  2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure
  3. Technical performance between handset manufacturers, this can be software or hardware related
  4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

The Land Rover Explore phone meets these safety standards and are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.